Return Policy for Tresoshop.com – Organic Online Store

At Tresoshop.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 7 days of the delivery date.

Items Excluded from Returns

Certain items are not eligible for return due to hygiene or safety reasons, including but not limited to perishable goods, intimate or sanitary products, and items that have been customized or personalized for you.

Return Process

To initiate a return, please contact our customer service team at information@xstore.com with your order number and reason for return. Our team will provide you with instructions on how to return the item.

Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return and retaining proof of postage.

Refund Process

Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item. If the return is approved, a refund will be processed to your original method of payment within 5-7 business days.

Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our return policy, please contact us at information@xstore.com. Our customer service team is available to assist you with any inquiries or issues you may have.

By placing an order on tresoshop.com, you agree to abide by the terms of our return policy.

This return policy was last updated on 22-03-2024.

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